CEO’s Corner

In a service business, where products aren’t patentable and where competitors can copy what you do quickly and easily, the only basis on which you can build sustained competitive advantage is by delivering superior quality.

“The body politic” was once a fashionable notion. The expression now strikes us as pretentious or, at best, arcane. Nonetheless, “the body” for centuries provided a useful metaphor for theological as well as social thinkers trying to examine and express the interconnectedness of things.