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PIONEER PRESS

 

Credit Guard

Published Sunday, July 4, 2004 in the Pioneer Press.

 

By Dave Beal

A local group, including representatives from card issuers, is working to educate people on their credit scores.

Five years ago, Ellen Brown's cousins discovered that an 80-year-old sister had piled up $6,000 in credit card debt. Another relative seemed to need plastic like a fish needs water.

Brown, a St. Paul consultant with many ties to Twin Cities area nonprofits, was alarmed. Motivated by such stories and widespread reports of credit card abuses, she took her concerns to Paul Verret, then president of the Saint Paul Foundation.

Working together, they chiseled out the rough outline for a program to educate credit card users, particularly young people just starting to get credit cards.

They persuaded Kevin Rhein, who heads Wells Fargo's1,800-employee, $6.2 billion consumer credit and debit business, to join them. Rhein recruited two more top executives from card issuers: Brian Koehler at U.S. Bancorp and Ron Prill at Target Financial Services.

Today, their idea has blossomed into "The Credit Card Project."

Many more backers have signed on. They include Fair Isaac and Co., which developed the widely used "FICO" credit scoring system; Experian, one of the three major credit-rating agencies; the Federal Reserve Bank of Minneapolis; VISA; representatives from the universities of Minnesota and St. Thomas; the Center for Ethical Business Cultures, and officials from two Twin Cities area credit counseling services, Family Means and Lutheran Social Services.

The Saint Paul, Mardag and Bigelow foundationsand the Katherine B. Andersen Fund have provided financial support. So have a number of businesses. The project has a $400,000 budget this year.

The project has rolled out credit education programs aimed at students at St. Cloud State and Hamline universities. It also launched www.whats myscore.org.

The efforts have led the University of Minnesota to offer a new online course this fall on the use of credit.

Wells Fargo, U.S. Bancorp and Target are testing new ways to educate credit card users. The test results, and a briefing on the project, will be presented to the American Bankers Association'scredit card conference in September.

Campus Focus

For now, the focus is on college students. They are the at-risk group of credit card users that can be reached most efficiently, says project director Kimberly Gartner. Many students, headed into a credit-saturated economy, know distressingly little about how to manage debt.

Verret hopes more campus campaigns will soon spread across the country. Later, the project could target high school students and immigrants.

Getting all of the parties involved in the Credit Card Project to reach accord hasn't been easy.

Some, like Brown, fear that credit card debt is so high that it threatens the stability of the nation's economy. They emphasize scary-sounding numbers.

The percentage of college undergraduates with credit cards rose to 83 percent in 2001 from 67 percent in 1998, for example, while the portion of students with four or more cards shot up to 47 percent from 27 percent.

But such data can be viewed in different ways.

Many economists, including some who have advised the project, don't agree that credit card debt has become a serious hazard to the health of the country's economy. Instead, they emphasize the advantages of bringing the credit system to more consumers.

Project participants also had to get past the concerns of Rhein and his peers at other card issuers.

"He was so defensive in the beginning," says Brown. "He'll tell you he came in because he was so worried about what we were going to do."

The issuers worry that their critics will push for and get laws and rules that make it much harder for issuers to run profitable credit card operations.

Rhein says he went into the project seeing the credit card business mostly as a numbers game. From that perspective, Wells Fargo views a net loss rate of 6 percent on its credit card business as "acceptable."

But then he put faces behind the numbers and grew more sensitive to the plight of the many consumers in the 6 percent group.

Eventually, everyone involved in the project agreed that more consumer education would lower the likelihood of such difficulties.

The project's Web site features tips for credit card users, links to other consumer education sites and a primer on how credit bureaus assign ratings or "scores" to credit card users and other borrowers. The lower the credit score, the tougher it becomes for a borrower to use credit to buy goods and services.

A "know your score" page on the site shows how and why a typical student's score moved up and down during her four years in college.

This year, backers turned to student newspapers at St. Cloud State and Hamline with ads encouraging students to learn how to manage credit card debt and keep their credit scores high. These marketing campaigns included door signs and car stickers boosting credit card literacy.

Common Ground

Early signs are that the campus campaigns are working.

"I've seen the ads," says Stephanie Kruger, who will be a senior at St. Cloud State this year. "They caught my eye. It's been talked about a lot on campus this year.

Kruger thinks she should be as concerned about her credit score as her grade point average, because a poor score could damage her credit rating and hence her purchasing power for years.

"How many kids want to be driving old beaters in 30 years?" she said.

At Hamline, pollsters who queried 400 students found that their awareness of credit scoring rose to 84 percent from 56 percent after a 10-week campaign there.

The Saint Paul Foundation has agreed to host the project at least through next year.

Backers want the project to continue in some form beyond 2005.

St. Thomas business ethics professor Ken Goodpaster led the steering committee for the project in its early stages. In 2002, Goodpaster wrote up a case study for the project of how a bank, facing heat from regulators and the media for its credit card marketing, weathered the storm by improving its practices.

Goodpaster says credit card abuse is plentiful among both users and issuers, but that full-service banks tend to be more responsible than "monoline" issuers that limit their businesses to credit cards only.

Basically, he says, there are two ways to curb the abuses — regulation or education. The project has chosen the latter route.

"What's been nice about this experience is that people have been trying to find common ground," he says. "That's why I found this an exciting group to work with."

 

© Copyright 2004 Pioneer Press. All rights reserved.

 

 

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